Terms and conditions of sales

Terms and Conditions of Sale

Version of April 21, 2025

www.odilo.bike

DECARBON8 SAS

1. Seller Identification

These Terms and Conditions of Sale (hereinafter "T&Cs") are offered by DECARBON8 SAS, a simplified joint-stock company with a single shareholder, with a capital of 10,000 euros, registered with the Nanterre Trade and Companies Registry under number 921 716 817, having its registered office at 1 rue du Débarcadère 92700 Colombes, France (hereinafter "DECARBON8").

Phone: +33(0)651266560

Email: contact@odilo.bike

Website: https://www.odilo.bike/

2. Scope of Application

These T&Cs exclusively govern sales to consumers (as defined in the introductory article of the French Consumer Code) of bicycle trailers as defined in Article 3 of the T&Cs (hereinafter "Products") made by DECARBON8 through its website https://www.odilo.bike/ (hereinafter "Site").

These T&Cs constitute the entire agreement between DECARBON8 and the Customer. Any modification of the T&Cs will be applicable upon its publication on the website.

3. Products Offered for Sale

The Products offered for sale are bicycle trailers, the essential characteristics of which are detailed on the website https://www.odilo.bike/.

4. Price

4.1. The prices of the Products are indicated in euros (€) and include all taxes (TTC), excluding any potential delivery charges.

4.2. The prices applicable are those in force at the time of the order.

4.3. Delivery charges, when applicable, are indicated before the final validation of the order by the Customer.

5. Order

5.1. Order Process

(i) The Customer selects the products they wish to purchase, adds them to their virtual shopping cart, and follows the steps of the ordering process.

(ii) Before final validation, the Customer is informed of their obligation to pay by an explicit mention: "Order with payment obligation."

5.2. Order Confirmation

(i) Once the order is confirmed by the Customer, an email confirming the order, detailing the products, their price, any delivery charges, delivery methods, and the corresponding invoice, will be sent to the Customer by DECARBON8. The order becomes final only upon sending this confirmation email by DECARBON8.

(ii) The Customer guarantees that the information provided is accurate, complete, and up-to-date. DECARBON8 cannot be held responsible for delays or failure to deliver due to incorrect, partial, incomplete, illegible, or fraudulent information.

6. Payment

6.1. Payments are made online via the following payment methods: credit cards only (Mastercard, Visa, and American Express).

6.2. Information regarding payment methods and any restrictions is displayed at the beginning of the order process.

7. Delivery

7.1. Products are delivered to the address specified by the Customer during the order process. [DECARBON8: please specify delivery methods, delivery countries, etc.] Products are delivered to the following countries: EU, including Andorra, Norway, UK, and Switzerland. Pickup is available at DECARBON8's address.

7.2. Delivery Time

The delivery time for the ordered Products is specified on the product page and in the order confirmation. In the absence of an indication, delivery occurs within a maximum of thirty (30) days from the order confirmation.

8. Right of Withdrawal

8.1. In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from the receipt of the Product(s) to exercise their right of withdrawal without needing to justify any reason or pay any penalties.

8.2. The Customer informs DECARBON8 of their decision to withdraw by sending an email to hello@odilo.bike or by writing to:

Consumer Service DECARBON8

1 rue du Débarcadère

92700 Colombes (France)

"To the attention of Consumer Service DECARBON8 – 1 rue du Débarcadère 92700 Colombes (France):

I/we () hereby notify () my/our withdrawal from the contract for the sale of the goods () / for the provision of services () below:

Ordered on () / received on ():

Name of the (the) consumer(s):

Address of the (the) consumer(s):

Signature of the (the) consumer(s) (only if this form is notified on paper):

Date: (*) Cross out the mention that does not apply."

8.3. The return costs for the Product(s) are borne by the Customer, unless otherwise stated in the offer. Once the return request is received, the Consumer Service will contact the Customer to provide instructions on how to proceed.

8.4. The returned Product(s) will be refunded in full, including delivery charges (except for additional costs arising from the Customer's choice of a delivery method other than the least expensive standard delivery option offered by DECARBON8), within a maximum of fourteen (14) days from the date DECARBON8 is informed of the Customer's decision to withdraw.

8.5. In accordance with Article L. 221-24 of the Consumer Code, DECARBON8 may delay the refund until the Product(s) are received or until the Customer provides proof of the return shipment. DECARBON8 will refund the Products using the same payment method that was used for their purchase, and in any case, this refund will incur no fees for the Customer.

9. Legal Guarantees

9.1. Any defects in conformity of the Products purchased on the Site are guaranteed by DECARBON8 under the conditions of Articles L. 217-1 to L. 217-32 of the Consumer Code and the hidden defects of the sold item under the conditions set out in Articles 1641 to 1649 of the Civil Code.

9.2. Legal Guarantee of Conformity (Articles L. 217-1 to L. 217-32 of the Consumer Code)

The seller is required to deliver goods in conformity with the contract and is liable for any conformity defects existing at the time of delivery or appearing within two (2) years of delivery.

The goods are in conformity with the contract if they meet the following criteria:

They match the description, type, quantity, and quality agreed upon.

They are fit for the ordinary use of goods of the same type.

They have the qualities that the seller has presented to the buyer in the form of a sample or model.

They are delivered with all accessories, including packaging, installation instructions, or other instructions that the consumer can legitimately expect.

They are updated according to what the consumer can legitimately expect.

In case of a conformity defect, the consumer is entitled to:

The repair or replacement of the product, at no cost, within a reasonable time frame and without major inconvenience.

Or, alternatively, a reduction in price or cancellation of the contract under the conditions set out in Articles L. 217-14 to L. 217-16 of the Consumer Code.

The consumer is not required to prove the existence of the conformity defect during the twenty-four (24) months following the delivery of the goods.

This legal guarantee of conformity applies independently of any commercial warranty that may be granted.

9.3. Legal Warranty Against Hidden Defects (Articles 1641 to 1649 of the Civil Code)

The consumer benefits from the legal warranty against hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two (2) years from the discovery of the defect. This warranty entitles the consumer to a reduction in price if the product is kept, or a full refund upon returning the product.

10. Protection of Personal Data

10.1. DECARBON8 complies with applicable regulations regarding the protection of personal data, particularly the General Data Protection Regulation (GDPR).

10.2. The data collected is used solely for processing orders and improving the services of DECARBON8 in compliance with the DECARBON8 Privacy Policy, which can be accessed on the Site at the following address: https://www.odilo.bike/fr/privacy.

10.3. The DECARBON8 Privacy Policy forms an integral part of these T&Cs.

11. Severability – Non-Waiver – Linguistic Version

11.1. If one or more provisions of these T&Cs are found to be invalid, unenforceable, or declared as such by law, regulation, or a final court decision, the other provisions will remain in full force and effect. DECARBON8 agrees to replace the invalid provision with a provision that closely matches the original intention.

11.2. Failure by DECARBON8 to enforce any provision of the T&Cs within a certain time frame will not be interpreted as a waiver of the right to enforce it in the future.

11.3. These T&Cs are written in French. In case of a conflict between different linguistic versions of the T&Cs, the French version will prevail.

12. Applicable Law – Mediation and Dispute Resolution

12.1. These T&Cs are governed by French law and interpreted in accordance with it.

12.2. In case of a dispute arising from the interpretation or execution of these T&Cs, as well as the order or delivery of the Product(s) sold on the Site, the Customer will first contact DECARBON8 to seek an amicable solution.

12.3. In accordance with Articles L. 612-1 to L. 612-5 of the Consumer Code, the Customer has the option of using a free mediation service to resolve the dispute with a professional. DECARBON8 guarantees effective access to a consumer mediation system. If a claim has not been resolved by the DECARBON8 Consumer Service, the Customer can use the free mediation service of the Paris Mediation and Arbitration Center (CMAP) through the form available on the CMA website at www.mediateur-conso.cmap.fr; by email at: consommation@cmap.fr; or by mail at: CMAP – Consumer Mediation Service, 39 avenue Franklin Roosevelt 75008 Paris.

12.4. Notwithstanding the above, in the event of a dispute, in accordance with EU Regulation No. 1215/2012 of December 12, 2012 on judicial competence, recognition, and enforcement of civil and commercial decisions (known as "Brussels I bis"):

You may choose to bring the case before the court where DECARBON8 is located or, alternatively, the court where you reside, no matter where you are domiciled.
DECARBON8 may also bring the case before the court where you reside.